1.How long does it take for the item to arrive?
It takes about 1 to 3 weeks (10-24 days) from the time of purchase for the product to get to your destination.In some cases it may take up to 4 weeks, for example during the Holiday season.
2.When do I get the tracking number?
The tracking number takes 3-5 business days to appear , since we prepare the package for the shipment it takes about 36 hours after your purchase for us to prepare it for the shipping. The tracking update comes by email also you can see it on your order page. Please check all of your email folders for an update or come back to your order page in 3-5 days!
Many of our items ship from overseas Please read more at:
3.In what cases can I ask for a refund?
If the item does not get to you 6 weeks after the purchase (please understand that sometimes packages get stock at customs and in some cases it takes 4-6 weeks) Please don't ask for a refund before 6 weeks pass after the purchase.
If the item is not as described
if the item is broken or damaged
Feel free to ask us any questions in the message box or in the Contact Us form.
Thank you for your shopping!